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Important Financial Aid Telephone Numbers

Here are some of the most commonly called phone numbers for financial aid administrators and educators. In addition to the numbers listed below, see also the telephone number listings for guarantee agencies participating in the FFELP program and the State Higher Education Agencies.

College Scholarship Service (CSS)

For questions about the Financial Aid PROFILE form, call 1-609-771-7725. The TDD number for hearing-impaired individuals is 1-609-883-7051.

FAFSA on the Web

For general information about FAFSA on the Web, and for technical assistance, call 1-800-4-FED-AID.

Federal Student Aid Information Center

For general information about federal student financial assistance programs, help completing the FAFSA, and to obtain federal student aid publications, call 1-800-4-FED-AID (1-800-433-3243). The TDD number for hearing-impaired individuals is 1-800-730-8913.

For a student to check on the status of the processing of his or her FAFSA or to request a copy of his or her SAR, call 1-319-337-5665.

FSA Ombudsman

For problems with a federal student loans, refer students to the FSA Ombudsman. The FSA Ombudsman will research the problem in an impartial and objective manner.

The FSA Ombudsman can be reached by phone at 1-877-557-2575, by fax at 1-202-275-0549, or by mail at U.S. Department of Education, FSA Ombudsman, 830 First Street, NE, Fourth Floor, Washington, DC 20202-5144.

Bureau of Citizenship and Immigration Services

Previously known as the Immigration and Naturalization Service (INS), the Bureau of Citizenship and Immigration Services can answer questions relating to international students and visas, call 1-415-705-4205.

Inspector General Hotline

To report fraud, waste, or abuse involving federal student aid funds, call 1-800-MIS-USED (1-800-647-8733).

Internal Revenue Service (IRS)

For tax questions and copies of IRS publications, call 1-800-829-1040.

Lender and Servicer FAA Hotlines

AFSA Data Corporation 1-315-738-2215 (fax)
AFSA Data Corporation 1-800-835-6511 or 1-800-508-5496
American Express 1-800-858-3455 or 1-800-692-7392
Chase Manhattan Bank 1-800-228-7605
Chela Financial 1-415-283-2811 or 1-415-283-2837
Citi 1-800-846-1290
Citi 1-800-846-6444 (fax)
Deborah John & Associates (DJA) 1-316-777-1703 (fax)
Deborah John & Associates (DJA) 1-800-242-0977
EFS Services, Inc. 1-800-634-2533
Financial Aid Services, Inc. (FAS) 1-508-858-0162 (fax)
Financial Aid Services, Inc. (FAS) 1-800-4-FAS-INC or 1-508-858-3888
Key Bank 1-800-540-1855
Northstar - Law and MBA Schools 1-888-843-3097
Northstar - Medical Schools 1-888-843-0002
Northstar - Undergraduate and Graduate Schools 1-800-366-0603
Sallie Mae 1-800-FAA-SLMA (1-800-322-7562)
Wachovia Education Finance 1-800-347-7667

National Association of Student Financial Aid Administrators (NASFAA)

Hotline 1-202-785-0451
Phone 1-202-785-0453
Fax 1-202-785-1487

National Service

For information about the National and Community Service Program, call 1-800-94-ACORPS (1-800-942-2677).

OPE Customer Support

For OPE customer support, send email to or fax 1-202-260-4199.

Selective Services

For questions relating to selective service registration and financial aid eligibility, call 1-847-688-6888.

Social Security Administration (SSA)

For questions relating to social security number problems such as a failed data match or conflicting information, call 1-800-772-1213.


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