Important Financial Aid Telephone Numbers
Here are some of the most commonly called phone numbers for financial aid administrators and educators. In addition to the numbers listed below, see also the telephone number listings for guarantee agencies participating in the FFELP program and the State Higher Education Agencies.
College Scholarship Service (CSS)
For questions about the Financial Aid PROFILE form, call 609-771-7725. The TDD number for hearing-impaired individuals is 609-883-7051.
FAFSA on the Web
For general information about FAFSA on the Web, and for technical assistance, call 800-4-FED-AID.
Federal Student Aid Information Center
For general information about federal student financial assistance programs, help completing the FAFSA, and to obtain federal student aid publications, call 800-4-FED-AID (800-433-3243). The TDD number for hearing-impaired individuals is 800-730-8913.
For a student to check on the status of the processing of his or her FAFSA or to request a copy of his or her SAR, call 319-337-5665.
FSA Ombudsman
For problems with a federal student loans, refer students to the FSA Ombudsman. The FSA Ombudsman will research the problem in an impartial and objective manner.
The FSA Ombudsman can be reached by phone at 877-557-2575, by fax at 202-275-0549, or by mail at U.S. Department of Education, FSA Ombudsman, 830 First Street, NE, Fourth Floor, Washington, DC 20202-5144.
Bureau of Citizenship and Immigration Services
Previously known as the Immigration and Naturalization Service (INS), the Bureau of Citizenship and Immigration Services can answer questions relating to international students and visas, call 415-705-4205.
Inspector General Hotline
To report fraud, waste, or abuse involving federal student aid funds, call 800-MIS-USED (800-647-8733).
Internal Revenue Service (IRS)
For tax questions and copies of IRS publications, call 800-829-1040.
Lender and Servicer FAA Hotlines
AFSA Data Corporation 315-738-2215 (fax)
AFSA Data Corporation 800-835-6511 or 800-508-5496
American Express 800-858-3455 or 800-692-7392
Chase Manhattan Bank 800-228-7605
Chela Financial 415-283-2811 or 415-283-2837
Citi 800-846-1290
Citi 800-846-6444 (fax)
Deborah John & Associates (DJA) 316-777-1703 (fax)
Deborah John & Associates (DJA) 800-242-0977
EFS Services, Inc. 800-634-2533
Financial Aid Services, Inc. (FAS) 508-858-0162 (fax)
Financial Aid Services, Inc. (FAS) 800-4-FAS-INC or 508-858-3888
Key Bank 800-540-1855
Northstar – Law and MBA Schools 888-843-3097
Northstar – Medical Schools 888-843-0002
Northstar – Undergraduate and Graduate Schools 800-366-0603
Sallie Mae 800-FAA-SLMA (800-322-7562)
Wachovia Education Finance 800-347-7667
National Association of Student Financial Aid Administrators (NASFAA)
Hotline 202-785-0451
Phone 202-785-0453
Fax 202-785-1487
National Service
For information about the National and Community Service Program, call 800-94-ACORPS (800-942-2677).
OPE Customer Support
For OPE customer support, send email to csb@ed.gov
Selective Services
For questions relating to selective service registration and financial aid eligibility, call 847-688-6888.
Social Security Administration (SSA)
For questions relating to social security number problems such as a failed data match or conflicting information, call 800-772-1213.
